Careers At CIM

The Cleveland Institute of Music is an equal employment opportunity employer and educator and does not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, disability, marital status, political affiliation or veteran status.

Box Office Manager / Concerts & Events Assistant

A well-organized, customer service oriented individual is needed to manage Box Office and Front-of-House operations as well as provide administrative and event support for the Concerts and Events Office.

Box Office responsibilities include creating events in ticketing software and then processing orders and producing reports using that software; recruitment, training, and supervision of student ticket agents; acting as primary liason with groups attending performances.

Administrative and event support includes overseeing Front-of-House and event Work Study student staff; maintaining inventory of F-O-H and event equipment and supplies, managing guestlists, nametags, etc.; tracking department financial transactions and general office support.

This person works with all departments and divisions as well as students, volunteers and donors. He/she must have superior customer service skills.

Job Requirements:

  • 2+ years experience with box office operations and office administration.
  • Thorough knowledge of Microsoft Word, Excel and Access. Experience with SeatAdvisor or comparable online ticketing syste.
  • Strong customer service skills.
  • A college degree and a knowledge of or experience in classical music performance is preferred.
  • Detail-oriented with strong organizational skills and the ability to prioritize and multitask.
  • Supervisory experience preferred.

Qualified candidates should submit a cover letter, resume, and three references online at

Human Resources

Megan Swerbinsky

Director of Human Resources

p. 216.791.5000 ext. 219

f. 216.795.3141


Please be sure to check the job listing you are interested in, as hiring contacts may vary by position.

Office hours are from 9:00 a.m. to 5:00 p.m. EST Monday through Friday.

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