Event Ticketing

Seating Passes

Free seating passes are required for concerts at which capacity attendance is expected. Please check the concert listing carefully for concerts requiring seating passes.

How do I get my free seating pass?

• Seating passes may be reserved beginning one week prior to the concert date by calling the CIM Box Office. Requests for passes will be taken until all passes have been reserved.
• Individuals are permitted to request up to four seating passes per concert.
• Reserved passes will be held at the Box Office and can be picked up at Will Call on the night of the concert beginning one hour before the concert start time.
• Seating passes are reserved only until 15 minutes before the concert start time - NO EXCEPTIONS. At that time, unclaimed passes will be distributed to patrons waiting for seats.

Ticket Purchases

Select concerts have been designated as paid events, in which a purchased ticket is required. Tickets can be purchased online, in person or by phone. CIM accepts Visa, Discover, MasterCard, American Express, cash or checks made payable to the Cleveland Institute of Music. Please visit our Ticketing Page for a list of ticketed events, which are marked on the calendar with this icon: .

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A $3 handling fee is charged for each credit card transaction. Tickets are mailed up to one week prior to an event. After that, tickets are held at Will Call.

The CIM Box Office, located in Room 102 just off Pogue Lobby, is open Monday through Friday, 10 a.m. to 3 p.m.

Day-Of Ticket Sales: The Box Office will open one hour before the performance for in-person purchases. Phone orders and inquiries will not be answered at this time.

Handicapped Services: When ordering tickets, please indicate if your party needs handicap accessible seating.

Lost Tickets: If you are unable to locate your tickets, we can provide you with duplicate tickets to be picked up the evening of the concert. Call the Box Office to make arrangements before the night of the concert.

Gift Certificates: Gift certificates are available from the Box Office, redeemable toward ticket purchases for any performance.

No Refunds are possible unless the performance is cancelled.

Ticket Exchange Policy: Tickets may be exchanged for other tickets to the same production, subject to availability. Exchanges must be made during business hours, not on performance nights. Original tickets must be returned before new tickets can be issued.

Tickets may also be returned to CIM for resale and therefore considered a donation. A tax credit will be issued. Ticket exchanges and donations will not be honored after the concert date. Arrangements must be made before the concert day.