Financial Aid: Default

If you default, it means you failed to make payments on your student loan according to the terms of your promissory note, the binding legal document you signed at the time you took out your loan. In other words, you failed to make your loan payments as scheduled. Your school, the financial institution that made or owns your loan, your loan guarantor, and the federal government all can take action to recover the money you owe. Here are some consequences of default:

  • National credit bureaus can be notified of your default, which will harm your credit rating, making it hard to buy a car or a house.
  • You would be ineligible for additional federal student aid if you decided to return to school.
  • Loan payments can be deducted from your paycheck.
  • State and Federal income tax refunds can be withheld and applied toward the amount you owe.
  • You will have to pay late fees and collection costs on top of what you already owe.
  • You can be sued.

Obviously, you don't want to let your loan go into default. However, should this happen, find out what options are available. Read the Guide for Defaulted Borrowers provided by the government to find comprehensive information developed by the Department of Education's FSA Collections section. Clicking on various tabs within that publication will give you information about how to remove your loan from default, what to do if you have a dispute about your loan's default status, and how to get answers to questions you might have.

You can also read our Direct Loans Consolidation information booklet for further info, or view the most Frequently Asked Questions regarding Direct Loans.

Ombudsman Office

The Ombudsman Office is a final resource after borrowers seek resolution through other customer service avenues. For dispute resolution regarding Federal Student Loans, contact:

   Office of the Ombudsman
   Phone: 1-877-557-2575 (Toll Free) (Best used to initiate a Case)
   Phone: 202-377-3800 (Toll) Washington DC
   TDD/TTY: 202-377-3800
   Web Address:
   E-Mail Address:

   Written correspondence can be addressed to:
   Office of the Ombudsman, OFSA
   U.S. Department of Education
   Fourth Floor. UCP-3/MS 5133
   830 First Street NE
   Washington, DC 20202-5144

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it.
  • Define expectations.
  • Describe actions already taken to resolve the problem.
  • Supply documentation to support your position.

Please also see the Links & Forms page as there are additional websites there you may find helpful. Many of those sites are applicable to both current and former students.

Financial Aid Office

Fax: 216.707.4519

Kristine Gripp

Director of Financial Aid

p. 216.795.3192


Lindsey Sobeck

Financial Aid Assistant (Mon, Wed, Fri)

p. 216.795.3166


Office hours are from 9:00 a.m. to 12 noon & 1:00 pm to 5:00 p.m. EST Monday through Friday.

NetPartner is the online Financial Aid system used at CIM. This site will be your main reference point once you are have formally applied to CIM and/or are a currently enrolled student:

The CIM School Code for the FAFSA is 003031.

The CIM School Code for the CSS PROFILE is 1124.

Important Forms

FAFSA - required each year to apply for or to renew aid for U.S. citizens and eligible non-citizens. For 2015-16 applicants, the due date is February 15, 2015. The returning student due date for the 2015-16 FAFSA is March 1, 2015.

Transfer Clearance Form - required of any applicant who will NOT have completed their current degree at their prior school before enrolling at CIM. Also required if you have previously deposited and signed an Intent to Enroll Form with another school (this may happen if you are wait-listed at CIM, and accepted another school's offer in the meantime).

See all forms on the Financial Aid Forms & Links page.

Useful Links

NetPartner is Temporarily Unavailable

There are no processes for applicants or current students that require NetPartner access at this time. If you have any questions, please contact the CIM Financial Aid Office at 216-795-3192 or Thank you for your patience.

NetPartner: CIM's online financial aid system. Students must be an active applicant for admission to CIM or be a current CIM student to have a NetPartner account.

CIM Catalog: for more details pertaining to CIM's rules, regulations and policies for subjects related to Financial Aid and other areas. You can see our policies on Academic and Artistic Progress requirements and probation, Withdrawals, Leave of Absence, etc.

NSLDS: the National Student Loan Data System site allows you to view your complete federal loan and Pell grant history

Ohio Grant Aid: site for students and parents about Ohio student aid.

5-Year Calendar: CIM / Case five-year calendar from the Case Western Reserve University Registrar's Office.

See many more financial aid resources on the Financial Aid Forms & Links page.