Concerts are free unless otherwise noted. Please check the listings carefully. If you have any questions, please contact us at 216.795.3211.

Tickets & Box Office Hours: Tickets for paid events or seating passes can be purchased online, in person or by calling the CIM Box Office. The box office is open from 10am-3pm Monday-Friday. If your party requires handicap accessible seating, please let the box office associate know.  Online ticketing will be disabled at 3pm on the day of the concert. The box office re-opens one hour prior to each concert for will call and walk up sales. Phones will not be answered during this time.

Payment: CIM accepts VISA, Discover, MasterCard, American Express, cash or check made payable to the Cleveland Institute of Music. A $1 non-refundable processing fee is charged for each ticket purchased with a credit card, up to $5 maximum fee per transaction. All sales are final. No refunds. If you cannot attend a concert please call the box office.

Seating Passes: Free seating passes are required for faculty and chamber orchestra concerts in Mixon Hall. Passes can be reserved beginning one week prior to the concert date by calling the box office or by going to


When is the box office open?

The box office is open from 10am-3pm Monday-Friday. Our online sales are available 24/7 at *These hours are subject to change during the summer

What payment types does CIM accept?

CIM accepts all major credit cards, cash, and checks made out to the Cleveland Institute of Music. There is a $1 fee on each ticket when you use a credit card.

Is accessible seating available?

At CIM, we are committed to making our concerts and events accessible to all patrons. To help you have the best concert experience, please reach out to Emily Stack by emailing or calling 216.791.6770 to request accessible seating or inquire about our facilities. 

Does CIM mail tickets?

We only mail our opera tickets. There is no fee for mailing, and we stop mailing tickets a week from the performance. You also have the option to leave your tickets at Will-Call.

What is Will-Call?

Will-Call is when you chose to leave your tickets in the hands of the box office, and come and pick them up before the concert that evening. Seating pass reservations are automatically sent to will-call. Opera tickets have the option of being mailed. 

Will-Call opens one hour prior to the concert start time. At this time patrons can pick up their tickets, or buy tickets at the door. Please note that phone calls will not be answered during this time.

Does CIM give refunds?

No. All sales are final. If you cannot attend a concert, please call the box office and they can send you a letter for a tax deductible donation for the ticket price.

Can I exchange my opera tickets?

Yes! Provided we have 48 hours’ notice, you can call the box office and exchange seats for another night of the same opera. Please note that the same seats are not guaranteed.

What if I lost my tickets?

Please call the box office at 216.795.3211 if you have lost your tickets.

Seating passes are online, but not available yet. Why is that?

Seating passes can only be reserved a week before the concert. When that date is reached the tickets can be reserved online, over the phone or in person.

Does CIM have a dress code?

Please wear whatever you are comfortable in.